12 composite scenarios across three sectors and all seven pillars of the Operating System — each broken down as what we found, what changed, and what resulted. Illustrative, based on patterns observed across multiple client engagements.
18% of delivered scope was going unbilled, with invoices raised weeks after completion. Four fixes, ninety days, zero new clients.
Read the case study →Renewal talks started just 11 days before contract expiry. Building a 90-day calendar and a value-based conversation changed what those renewals were worth.
Read the case study →A healthy 28% company-wide margin was hiding one account running at 9%. Margin-by-client reporting found it; a value-based renegotiation fixed it.
Read the case study →No new headcount, no new technology — just three structural fixes to how defects, suppliers, and shift handovers were tracked.
Read the case study →Admissions ran smoothly only because three specific people held it together. Documenting six core processes let a new center open without them.
Read the case study →Every decision ran through one person for nine years. Documented decision rights and a weekly rhythm finally let the team lead without him.
Read the case study →Every team lead vacancy meant a slow, expensive external search. A structured readiness track turned senior agents into a real management bench.
Read the case study →A two-week leave request nearly stopped the night shift. Mapping concentration risk surfaced two more single points of failure before either one walked out.
Read the case study →The data existed across five disconnected spreadsheets. One consolidated dashboard cut detection time from three weeks to two days.
Read the case study →Overall enrollment looked healthy. A counselor-level dashboard revealed a 27-point conversion gap hiding inside the average.
Read the case study →Revenue grew 22% while an informal valuation came back flat. Reducing founder dependency and client concentration closed the gap.
Read the case study →A faster inquiry response, a mid-batch review, and outcome-based pricing replaced fee discounting entirely.
Read the case study →Start with the free Revenue Leakage Diagnostic and get a personalised read on where you stand.